The trials of the disconnected continue…
After four visits by Verizon, my phone line is back. The upside is that my TiVo works again. The downside, in all the shuffle my DSL is dead. No big deal, I’ll just call Earthlink and everything will get better, right? Wrong.
I was treated to the worst customer service I have ever experienced. He was spectacularly unhelpful, his manner was rude, and the message was bitter: 1) Sign up for new service. $100 setup and a one year contract, or 2) Get Verizon to fax over documentation that my phone was out and that it was their fault.
#1 was clearly not an option. #2? Well, I am paying Earthlink for precisely one reason only—to never have to deal with Verizon. After a fair amount of arguing, I threaten to take my business elsewhere. His responded in such a sweet manner, “That is fine, is there anything else I can help you with?”. What an ass.
I hang up and call Time Warner. Three hours later I’m up and running on a cable modem which is faster, my cable TV now includes some new premium channels, and all for the same price as my previous setup of DSL + Cable TV. Good riddance Earthlink. Go to Hell.
