Work
Work experience
Oct 2002–Present
Partner
I co-founded an interaction design firm in New York focused on web strategy, user research, and complex application design. I both led and delivered projects, in a variety of industries, while also maintaining client relations. In addition to project delivery, I was also responsible for finances, IT, and contributed to all aspects of the firm – strategy, sales, marketing, and operations. In July 2006, I moved to Australia to open the Sydney office.
- Gucci
- Bayer Diagnostics
- Bryant Park
- ESPN Mobile
- Marsh McLennan
- Morgan Stanley
- ninemsn
- SBS
- Telstra BigPond
- Tiffany & Co.
- Virgin Mobile
Mar 1999–Oct 2002
Manager of user experience
Led design teams to create large-scale web solutions, and worked closely with clients to define projects and ensure solutions met business objectives and user needs. Responsible for the information architecture on all projects and worked closely with developers to deliver projects on-time and on-budget. Select clients:
- GE Capital
- Goldman Sachs
- LEGO
- Morgan Stanley
- The New York Times
- United Airlines
- QVC
Nov 1996–Mar 1999
Interaction designer
Responsible for creating usable interaction designs for complex systems, including applications for logistics, legal document retrieval, medical records search, building fire control panels, and bank customer service. Designed both web-based applications and desktop software. Also managed projects for time and budget, in addition to designing the creative solution. Select clients:
- AAA
- Cerberus Pyrotronics
- Dun & Bradstreet
- Federated Investors
- Fiserv
- GTE Labs
- United States Army
- West Publishing
Jun 1996–Nov 1996
Human factors specialist
Designed a Windows “unified messaging” application through an iterative, user-centered design process in an energetic startup environment. The challenge was to combine a usable speech recognition interface and a graphical interface. Worked directly with developers and quality assurance team to realize the product.
Education
May 1996
B.S. in Cognitive Science
Carnegie Mellon University ; Pittsburgh, PA
Appearances
May 2004
Conference presentation
Presented “Creating a user experience specification” at the 2004 Society for Technical Communication conference.
Feb 2001
Conference presentation
Presented “United.com: Supporting the travel experience” at the 2001 ASIS Practicing Information Architecture conference.
Awards
October 2004
United.com
Silver Pencil, E-commerce website, One Show Interactive
May 2000
United.com
Silver Pencil, E-commerce website, One Show Interactive
Jan 2000
Federated Investors style guide
Award of Excellence, 2000 AIGA/Pittsburgh Communication Show